RETURNS

 Jillie’s Heart Co. offers a 7-day return policy for items purchased directly from jilliesheartco.ca. All returns must be unworn, undamaged, in their original condition and packaging, and initiated within 7 days of delivery. Discounted and custom items are final sale, and the original shipping fee is not refundable. Return shipping costs are the responsibility of the purchaser. Contact hello@jilliesheartco.ca to start the return process or for any questions or concerns about your order.

CANCELLATIONS

Kindly note that as our team works hard to get your order dispatched as quickly as possible, and we may not be able to cancel your order upon request. Most pieces are made to order. We ask that you notify us within 24 hours of your purchase so we can alert our team. Please reach out to us at hello@jilliesheartco.ca